Support & FAQ — VideoChatBuilder

Answers to common questions about setup, requirements, quality, registration, moderation, and more.

What is VideoChatBuilder?

VideoChatBuilder is a WebRTC video/audio chat solution with animated avatars, multi-room support, moderation tools, and full customization for your website.

What are the requirements?

Host your website on any standard web server. For real-time media, we recommend:

  • A TURN server for NAT traversal.
  • An optional SFU (e.g., Janus, LiveKit, mediasoup) for multi-party scaling.
  • A VPS or dedicated server for reliability under load.
I'm new to these technologies—will I manage?

Yes. We provide clear setup instructions and can assist you directly if needed. You won’t be left alone.

What knowledge do I need?

Basic web development knowledge is enough. No Flash or RTMP required. For deep visual customization, comfort with frontend assets helps.

If I purchase, what do I receive?

You get the source code, documentation, and setup instructions so you can change graphics and add features. We also provide support to get you fully online.

Is this a one-time purchase?

Yes, the license is one-time. Server costs (VPS, TURN, optional SFU) are separate and depend on your usage.

How about video and audio quality?

WebRTC manages codecs and bitrate automatically. You can set constraints like resolution, FPS, and bandwidth limits to match your audience and infrastructure.

How does VideoChatBuilder send video/audio/text?

Via secure WebRTC connections. Text chat is broadcast to everyone in a room, while media streams are subscribed to by participants who choose to view them. TURN aids connectivity; an SFU optimizes multi-party sessions.

Do my users need any special plugin?

No—modern browsers support WebRTC natively. No plugins, no Flash.

Can I integrate with my existing users database?

Yes. We provide hooks/APIs to validate users, roles, and permissions against your backend.

Can I require registration before entering?

Yes—enable email verification and role checks so only registered and verified users can access rooms.

Will VideoChatBuilder display ads or third-party links?

No. There are no forced ads or external links—you control the UX.

This still feels complicated—can you help?

Absolutely. Please contact us and we’ll help with setup and deployment.

Legacy note: Older documentation referred to Flash/RTMP and Red5. The current product uses standards-based WebRTC—secure, plugin-free, and supported in modern browsers.